F.A.Q

STAY UPDATED:

If you wish to join our mailing list to receive e-mail updates on promotions, special offers, and information about new products, please subscribe at the bottom of any page. You may unsubscribe at any time. 

HOW TO ORDER:

*You do not need to sign-in or create an account to place an order* 

Add the items you wish to purchase to the shopping cart and check out when you’ve finished shopping. Follow the prompts to enter required billing and shipping information.

Immediately after you submit your order, a confirmation number will pop up on screen you may print or save. 

You will receive an automated email confirming your order has been received showing an itemized list. 

Checkout and payment processing is SSL encrypted and secure.

SHIPPING:

Our packages are shipped via Canada Post Expedited, at a flat shipping & handling rate of $25.00 anywhere within the Canadian provinces. 
For customers residing in the Northwest Territories, Yukon, or Nunavut, a flat rate shipping of $30.00 is applied. 

Orders over $500.00 before tax, within the Canadian Provinces, qualify for FREE shipping!
At this time free shipping is not available for the Northwest Territories, Yukon, or Nunavut.

RETURN POLICY:

Fundy Tactical & Uniforms offers a 30-day refund and exchange policy on unworn, resale-able merchandise for both in-store and web-store purchases. For web-store orders, 30 days begins upon delivery of merchandise to the customer.

All returns must be accompanied by a transaction receipt.

Purchases will be refunded using the original method of payment or may be exchanged for items of equal value. Postage is only eligible for refund on orders involving *defective merchandise or when a shipping error has occurred. Customers will be responsible for any additional postage required to return or exchange unwanted items due to fit, colour, or personal preference.

Purchases must be unwashed, unworn, and in resaleable condition.

 

*Defective merchandise

Fundy Tactical makes every effort to ensure items meet quality control standards prior to sale. Items with manufacturing flaws may be covered under manufacture warranties, and we will replace or refund defective products when possible.

It may be necessary for Fundy Tactical to examine items to determine if flaws meet manufacturer warranty specifications.

Always follow wash and care labels, Fundy Tactical cannot guarantee items if proper care instructions have not been followed, nor can we replace items that have been damaged through normal wear and tear.

 For online order questions, general inquiries, or technical support please contact our Support Desk by going to the 'Contact Us' page and fill out the contact form, or email: support@fundytactical.com. 

All emails will be answered promptly during regular business hours.